Öğüt, Adem, Şevki Özgener, Metin Kaplan
(Beykent University, Gebze Institute of Technology, Canakkale Onsekiz Mart University, International University of Sarajevo, 2008-06-21)
Due to increasing competitive agility, changing customer preferences, transforming nature of workforce and anxieties associated with service quality in hotel enterprises, the relationship between organizational cynicism ...